At APEXANDGRACE , customer satisfaction is important to us. Because our products are sold and fulfilled through Amazon, all purchases, returns, refunds, and order-related matters are handled through Amazon.
1. Purchases Through Amazon
APEXANDGRACE does not process orders, payments, or checkout directly through this website. When a product is available, customers will be directed to our official Amazon store to complete their purchase securely.
2. Returns
If you purchase an APEXANDGRACE product through Amazon and need to return it, the return must be initiated through Amazon according to the return policy applicable to your order.
Return eligibility, timeframes, conditions, and available return methods may vary depending on the product and Amazon’s policies.
3. Refunds
Refunds for eligible returned products are processed through Amazon. The timing of your refund may depend on Amazon’s return and refund procedures and the payment method used for the purchase.
APEXANDGRACE does not directly issue refunds for purchases completed through Amazon.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Amazon Customer Service or use the applicable return/order support options available through your Amazon account.
5. Questions About Your Order
For questions regarding:
- Order status
- Shipping and delivery
- Returns
- Refunds
- Payments
- Cancellations
- Replacement orders
please refer to your Amazon order details or contact Amazon Customer Service.
6. Contact APEXANDGRACE
For general questions about our products or brand, you may contact us at:
APEXANDGRACE
Email: info@apexandgrace.com
We are happy to assist with general product inquiries, while Amazon remains responsible for transaction, payment, shipping, return, and refund processing.
7. Policy Updates
APEXANDGRACE may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.